Why is google play store not opening. Troubleshooting Play Store on Android. Reset to factory settings on your smartphone

The date: 14.05.2021

Invalid configuration system programs often leads to malfunctions of the entire operating system. Android users quite often encounter problems in the process of launching the Play Market. All possible causes are listed below. effective ways solve the problem of downloading the app store.

Why is the Play Store not opening? Reasons for the incorrect operation of the app store

Play Market utility - standard application, which is preinstalled on every device running the Android operating system. It is designed to download games and software. One account in the store saves all the data about the purchased utilities, so you have the opportunity to install one application on all your devices running the Android OS. There is no need to re-purchase programs.

Each utility fails from time to time and starts to work with errors. The main reasons why Google Play Market does not open:

Infection of a phone or tablet with a trojan or spyware software.
too slow or no internet connection at all.
I have lost my Google Play login information.
Smartphone disabled.
Application cache is too large.
Outdated program data that overloads the system.
The Google Service app is not compatible with the Play Store version.
Operating system failure.

Device infected with a virus

Downloading programs from unreliable sources can be the reason why Play Market does not open on Android. Remove all programs that are not downloaded from the app store. There is a high probability that they have built-in virus software that has access to your personal data, numbers and passwords from credit cards. The Trojan can block access to the Play Market, offering to download the necessary applications from a third-party resource.

Simply clearing the device of such programs is not a panacea. The virus may remain in the phone. To completely eliminate spyware from your device, scan it with multiple antiviruses and remove any threats you find. Check the white list of firewall applications, spyware may have the ability to be added to the ignore lists of antiviruses. You should also format the memory card by first creating backup all user files.

Internet connection problems

A low data transfer rate through an Internet connection, due to which the Play Market does not open, can harm some utilities. Updates may not install correctly, which will cause the app to not work properly in the future. Do not use the Play Market if the Internet speed is too low. Go to the app store and enable its settings. Select the "Don't download data at low data rate" option. Now the utility will download new programs only when the Internet speed is acceptable or a Wi-Fi access point is connected.

If the store is not working at all, check if the Internet is available on your smartphone. It may have been disabled by your ISP, or an available Wi-Fi point has failed. If the router is turned on, but the Internet does not work, follow these steps:

Turn off your phone.
Turn off the router and unplug it from the outlet.
Check if all wires are connected to the back of the device.
Plug the router into a power outlet and start it up.
Connect your phone and activate the Wi-Fi search function on it. The hotspot should be available again.

Forgotten username or password

Google has developed a guide available to each user that will tell you what to do if the Play Market does not open due to a lost login or password from your account.

All services of the world-famous Google corporation are interconnected by one user profile (Google+, YouTube, Gmail, Google Play, Chrome Browser). This approach allows you to quickly operate on your data.

Having lost your username or password, you will be faced with the fact that Play Market does not open on Android. That is why Google has created the most convenient and secure way to restore access to the page:

Using the phone number specified during registration. Restoring login data is done by sending an access code to the user's phone number. The message is transmitted over a closed channel and is completely free.
Using the address specified during registration Email. If you did not link the page to a phone number, this means that control over the account can be exercised using the adjacent mail that you specified when registering your account. Loss of login data is the most common reason why the Play Market does not open on Android. Send a special code to the spare mail. Then enter it in the text box on the recovery page, and the system will prompt you to change your forgotten username or password.

Once you have restored your Google Page sign-in information, you will be able to use the app store again.

Enable download manager

This application controls all files downloaded by the device. Stopping the download manager causes all related applications to fail, in particular the store. The Play Market does not open in most cases precisely because of a failure in the system download utility.

To restore the functionality of the utility, follow the instructions below:

In chapter system applications find the download manager and open a window with detailed information.
The program must be running and active. Otherwise, enable the utility.

Play Store won't open on phone. Clearing the cache

If the store launch troubleshooting above did not help, then the problem is most likely an excessive amount of accumulated application cache. The cache is a temporary application.

Extra data loads the utility and is the reason why the "Play Market Android" does not open. What to do in this case? The first step is to clean RAM, and then proceed to clear the application cache:

Open the settings menu.
Select "Games and Apps".
Find the store icon among the proposed list and click on it.
Press the key for clearing the cache and wait for a while. Deleting temporary files can take up to 10 minutes.

Redundant app data and system-incompatible updates

Market updates are released quite often. In some cases, it can be installed on a smartphone or tablet, however, incompatibility with the active version of Android may be the reason why the Play Market does not open.

The utility and the system may conflict with each other due to different versions and software configurations. The problem is solved by removing the latest installed program updates:

Go to settings and select the market icon.
Click on the "Uninstall updates" button.
Reboot your phone and try to go to the store.

To find out why the Play Store does not open, check the versions of your operating system and app store.

Go to your phone or tablet settings.
Select the "System Information" menu item.
Check the firmware version of the device.

Once you know your OS version, go to the updated store website through a personal computer and compare your system version with the supported ones.

Incorrect work of "Google Services"

Google Services is one of the standard utilities on devices running the Android operating system. It controls the entire group of applications that the owner of a smartphone or tablet uses. The store is one of the services, so a failure in the operation of the controlling utility leads to a disruption in the functioning of child programs. That is why sometimes the Play Market does not open.

To solve the problem, you need to remove the cache from the services utility. The cache is deleted in the same way as described above in the article, only in the system settings you should select the “Google Services” application.

If even after performing all of the above methods, the Play Market does not open on Android, then this indicates a serious error in the operation of the operating system.

Factory reset

Deleting all device data causes all settings to take the initial modification that was set by the manufacturer during the manufacture of the phone or tablet.

More details on what to do if the Play Market does not open even after clearing the cache and scanning the phone with an antivirus:

Go to system settings.
In the list item called "Recovery", reset all phone settings to the initial ones. This procedure can take from 5 to 30 minutes, depending on the speed of the device. If you perform this action, the application store is guaranteed to start working, but all user files will be deleted from the phone and memory card.

When the "Play Market" does not start (now it is already called "Google Play") - this is a rather unpleasant problem. Thousands of users of devices with the Android operating system deal with it every day. Why doesn't the Play Market open? All sorts of failures and errors due to which the store stops working can be caused by several reasons. If you carefully study them, you can very quickly deal with the problem and make it so that it will no longer bother.

Main reasons

Firstly, due to the fact that at a certain point in time the service is not actually running. This happens extremely rarely. But if such a situation nevertheless arose, then it is necessary to wait until the developers fix the problem and re-launch the store.

The Play Market does not start on Android and due to the fact that the date and time settings on the smartphone or tablet could go wrong. Usually given reason results in an error containing a notification about the missing connection.

"Play Market" does not start due to possible problems with the network. You need to make sure that the connection is established without errors and the Internet is working properly. In the case of using mobile Internet, you need to ask the operator for the correct settings.

Errors due to interventions in the system

People who want to cheat the system and get paid features in games and applications for free often install the Freedom program on their device, with the help of which they carry out hacking. Because of this program, they often have the question “Why doesn’t Play Market start on Android?”. The answer is simple: Freedom blocks access to all services from Google.

Changes may occur to This may happen due to the installation and use of certain applications that cause changes to system files. If this happens, then the user must edit the file a little to return it to its original form.

How to restart the service

The methods for solving the problem associated with the fact that the Play Market does not start depend on the reasons. If the reason is known, then it is not difficult to determine the necessary method. If not, then you will need to try each method.

The device needs to be rebooted. Half the time this simple step helps. Moreover, it also helps in case of other problems with the operating system or applications.
You need to make sure that Google accounts are enabled. In the settings there is a section "Applications", in which there is a tab with all programs. At the very bottom should be disabled. If the Google Accounts application is found among them, then it must be turned on - and the service should work.
When the Play Market does not start on Android, you need to reset its settings and Google Play services settings. In order to do this, you need to go to the settings and find the section with applications. In the list, you need to find the necessary ones and clear the cache and erase the data for each of them. You also need to remove updates from the Play Market itself.
If the "Play Market" does not start, then it needs to be reinstalled. To do this, the current installed version of the store is first removed, and then the most current one is loaded. After installation, the device must be rebooted.
The system must have the correct time. In some cases, it happens that the time and date go astray. And if this happens, then when they try to open the service, users receive a message that there is no connection. To solve this problem, you need to set the correct time zone and the current date and time in the settings.
The Play Market does not start due to the unavailability of the Internet connection. You need to make sure that the Internet is turned on and functioning on the device. To do this, just open a browser and try to go to any site.

Setting up a modified system file

The hosts file needs to be properly configured. Many users download programs that modify this file completely silently. As mentioned above, such programs include Freedom, which makes it possible to make purchases in games without spending a penny. If such an application is used, then first it must be stopped. This is done in the settings. After stopping, it is completely removed. In order to make changes to system files, you must have superuser rights. A properly edited hosts file should not contain extra lines. All garbage that is in the file must be removed. To do this, you need to install an application that is a file manager. With it, you need to go to the root directory of the system and find the etc folder. Here in it is desired file. You can open it as text, and then delete everything that is not needed in it. After saving, it is better to make sure once again that there is only one line left, which says "127.0.0.1 localhost". When everything is done in accordance with the instructions, you can try to launch the "Play Market".

Reset

Still does not start "Play Market"? What to do now? There is a method that is recommended to be used only as a last resort, when the rest could not help in solving the problem. This is a factory reset of the device. If you perform this procedure, then all information on the internal drive will be completely deleted. It is better to make a backup beforehand so that after the reset you can restore all the data. In order to reset the settings, you need to find the appropriate item in the device settings. After doing the operation, everything should work.

Outcome

The Play Market app store is a very powerful service containing content for the Android mobile operating system served. If it stopped working on the user's device, then one of the problems described above probably occurred. After all, the performance of the service itself is continuously monitored by hundreds of experienced programmers who, at the slightest problem, will throw all their efforts into solving it.

Like any other app, Google Play is not immune to crashes. It may not open, load content, freeze, or crash with an error. All this happens infrequently, but if it does happen, then you need to know how to quickly fix the problem. Solutions may vary depending on the situation. Let's start with the simplest.

1. Make sure the problem is on the user side

The first thing to do in case of problems with Google Play is to check the service on other devices. You can launch the store in a browser on a PC or ask someone close to open the application on their smartphone.

If the problem is observed not only on your gadget, then nothing should be done. Most likely, there was some kind of failure on the side, and soon it will be fixed. If the store does not open or does not work correctly only for you, you must perform one or more of the actions from the list below.

2. Force close Google Play

In many cases, simply restarting the application helps. You can close it in the list of active processes or through the "Applications" settings section. There in the search you need to find "Google Play Market” and click “Stop” or “Close”.

3. Restart WiFi

It is possible that the problem lies in the network connection. To exclude this option, you should try restarting on your smartphone, and also check for a problem when connecting to the mobile operator's network.

If the smartphone does not go online at all, but at the same time shows a stable Wi-Fi connection, it is worth restarting the home one.

4. Turn on Airplane Mode

It's not uncommon to steer Google Play in the right direction by simply switching to Airplane Mode and exiting after a few minutes. Surprisingly, this really helps, especially if the app store is stuck during some kind of download.

You can start Airplane or Airplane mode from the system or settings in the Wireless & Networks section.

5. Reboot your smartphone

In the event of problems in the operation of Android applications, a simple reboot of the smartphone will never be superfluous. Difficulties with Google Play are no exception.

6. Delete cache and Google Play data

Quite often, the problem lies in the accumulation of irrelevant and temporary data. google apps play. To get rid of them. you need to open "Applications" in the smartphone settings, go to Google Play and there in the "Memory" section select reset and cleanup.

It is worth considering that if you delete application data, you will need to log in again the next time you open Google Play. If this does not help, perform an identical cleanup of the Google Play Services application.

7. Check your date and time settings

App store crashes can be caused by problems with date and time synchronization. You can check the influence of this factor by simply enabling or disabling the use of network time. This can be done through the system settings in the "Date and time" section.

8. Remove Google Play Updates

You cannot delete the Google Play application itself in the standard way, but it is quite possible to get rid of the updates downloaded for it. This will allow you to revert to old version program that may be more efficient.

You can uninstall updates through the "Applications" settings section, where you need to select "Google Play Store" and click "Uninstall updates". Depending on the system, this button can either be visible or hidden in the additional menu in the upper right corner.

9. Update Google Play manually

If all the methods listed above did not allow you to revive the application store, then you should try installing a more recent or even the same version of Google Play manually. In both cases, the application will simply update the current version.

To manually update, you will need to download the Google Play APK file and install it from the smartphone's memory. In the settings you will need to allow the installation of unknown applications, which the system will automatically ask you about.

10. Delete your Google account and log in again

Sometimes re-authorization on the smartphone allows you to restore the work of Google applications. To implement it, you need to open the “Users and Accounts” section in the smartphone settings, select a Google account and remove it from the device.

The problem of the inoperability of the Play Market (today it is Google Play) is quite unpleasant and thousands of owners of Android devices face it every day. If this problem has not bypassed you, then in this material you can learn a little knowledge and quickly put your smartphone or tablet in order.

Various errors and failures, due to which the Google Play store may not work, are caused by several reasons, having carefully studied which you can quickly solve your problem and do everything in order not to encounter it again in the future.

Why is Play Store not working for you? Main reasons

Let's analyze the reasons in more detail:

The service doesn't really work. This case is a very rare occurrence. But if it does happen, you just need to wait until his work is resumed.
The device has lost date and time. As a rule, this reason in most cases causes an error with the notice "there is no connection."
There are problems with the network. Make sure the Internet is working and the connection is set up correctly. If you are using Mobile Internet, we advise you to look at us.
Freedom Program. It always blocks access to Google services.
The hosts file has changed. As a result of installing and using certain applications, such as the above-mentioned Freedom, in system partition Android there are some changes, in particular in the hosts file. In this case, the user needs to make a small edit to the file, returning it to its original state. How to do this, look below in this article, which discusses ways to fix this problem.

Ways to resume the functioning of the Play Market

Consider ways to solve the problem, depending on the causes. If you know the cause of the problem, you can immediately choose a solution from the list below. If not, then you have to try all the ways.

Reboot your device. Such a simple action helps in about 50% of cases. By the way, we recommend that you reboot the system if errors occur during the operation of any other programs.
Make sure Google Accounts is turned on. This can be done by going to the "Settings" menu, then to the "Applications" section, and then selecting the "All" tab. Go down to the very bottom, where the disabled programs are located. If here you find "Google Accounts", then just select and turn on and everything should work. Otherwise, read on for other methods.
Reset your Google settings Play market and Google Play Services. To do this simple operation, you need to go to the settings menu and select the section responsible for managing applications. Next, find these applications in the list and apply “Erase data” and “Clear cache” to each of them. Also, separately for Google Play Market, you need to apply "Uninstall updates".
Reinstall Google Play. First, remove the installed version of Google Play (in older versions of Android, this is the Play Market), and then download the latest version that is currently up to date. Install the program and reboot your device.
Make sure your system is set to the correct time. There are cases in which the date and time go astray. As a result, after attempting to open a store, users often see a "no connection" error. To solve the problem, you need to go to the "Settings" menu, then "Date and time", and set real time, date and your time zone.
Check the availability of the Internet connection. Make sure the internet is up and running on your device. Open a browser and try to go to any site.
Set hosts correctly. Many of us use programs that quietly make some changes to the system hosts file. One of the most common such programs is Freedom, with which you can make free in-game purchases using so-called “fake data”. If you use this utility or something similar, you must first stop its work by going to "Settings" -> "Applications", then find desired program and click on it. Now select "Stop". Then completely remove.
You must be rooted to edit the hosts file. For searching and editing, we recommend using file manager Root Explorer or ES File Explorer.

Has content like this:

And it should be like this:

All garbage automatically created in this file must be removed. To do this, follow the instructions (using the ES Explorer application as an example):

- Launch the file manager and go to the root of the system (top level) by pressing the "/" button at the very top of the application window.

- Find and open the folder called "etc".

- This folder contains the hosts file we need. Open it as text and delete everything unnecessary in it. Then save and make sure that now there is only one line left with the text 127.0.0.1 localhost.

After this procedure, try to see if the Play Market is working.
Reset the settings to factory settings. We recommend using this method only as a last resort, when no other actions have led to the desired result. The fact is that as a result of such a procedure with internal memory device, all information is deleted and it would be nice to have a backup copy so that you can resume your data later.

To reset, go to "Settings" and select "Backup and reset", and in it the item "Data reset" (in earlier versions of Android: "Privacy" -> "Data reset").

The Play Store is a very powerful app and content service for the Android mobile platform, which is operated by Google. If it does not work on your smartphone or tablet, then most likely you have experienced one of the problems described above, since hundreds of specialists are constantly responsible for the technical condition of this service.

If nothing works or maybe you know other ways to solve this problem, please communicate below in the comments, helping other users.

From the article you will learn

Why can the Android system crash when entering the Play Market (aka the Google Play app store)? Why can't I log in to my account? And how to solve the problem of connecting and popping up an error? Let's take a closer look at all these burning problems for any owner of smartphones on this OS and determine the current fixes that need to be applied if the Play Market does not work on Android.

Exist different ways fix this problem, as it can occur for various reasons. Therefore, there is no single "recipe". You will have to try some of them, and after the actions taken, check the operation of the service each time.

By restarting the device

You have probably noticed that some programs and services work with reluctance, sometimes it is simply impossible to open something? Try rebooting, it is likely that this method will solve the problem of logging in or an annoying server error related to the Internet connection. In addition to this error, a reboot will be able to restore the functionality of other applications.

Through resetting the Google Play Market settings

Frequent use of the service on a phone or tablet leaves a lot of traces and unnecessary logs in the system. All this can lead to the application freezing, or even it is simply impossible to enter it - a connection error pops up on the screen.

To reset, do the following:

After these manipulations, restart, try opening the program - if an error pops up again, then proceed to the next method.

We are trying to remove the downloaded Play Market update

You can do this from the main menu in the "Applications" or "Program Manager" section - we find the position "delete installed updates”, it should return to its original state, and work as before.

Resetting Google Services

One of the most common reasons why the Play Market does not work and gives an error with the name connection is not available is a malfunction of the Google Services application itself. To return it to its original state, do the following:

By activating the download manager service

Often, disabling this service leads to the sad consequences of the inoperability of the Play Market, you just can’t enter the application. To activate you need to do this:

Open the system settings menu.
Log in to Application Manager.
In it, find the item "Downloads".
In it you can see suggestions: sorting or resetting settings, we need to click on the last item.
During this action, all inactive software will be disabled, all installed updates will be removed, background services will be limited, and some application actions will be disabled.
In the same paragraph, we need to enable the display of all notifications, and after these manipulations, the dispatcher icon will appear on the start screen.
Click on the icon and launch the dispatcher.
Check if you can go to the Play Market, if an error message pops up. If this method does not help, move on to the next one.

Through deleting the Google account on the device

Note! During this action, you may lose the information you need, and to prevent this from happening, first backup or synchronize all data with the Google Account service.

To delete, go to the system settings menu, select the account item, and enable the delete through context menu. Reboot the device, and during a new login, enter the data of your account again. This often helps to restore the functionality of the store.

Removing incompatible software

Violation correct operation The Play Market is often associated with its blocking by third-party software that the user installed himself from other resources. Many try to bypass the payment for installing games, and download the Freedom software, which blocks the market. Delete it either through the file manager, or through the manager, from the main menu of the device. Everything must work.

Fixing and configuring the system hosts file

If you have determined that Freedom is the cause of failures, then in this case you need to properly configure the work hosts file, for these actions you will need root-rights.

As a rule, the hosts file with incorrect content that Freedom prescribes looks like this:

A must contain the following information:

To remove all garbage from the hosts file, you need to do the following steps:

Did nothing happen again? Then we move on to another action.

Check internet connection

Try to open any browser page, if there is no connection, then this will not work. Remove wireless connection, reboot router and device. When logging in, enter your details again.

Lost date and time settings

As practice has shown, if it does not enter the Play Market and writes there is no connection, check the validity of the set date and time on the phone. The inability to connect is often associated precisely with the incorrectly set date and time zone. It happens that these parameters simply go astray for various reasons.

It is necessary to change the values in the settings section to the correct ones. Also check the box next to the "Check with the Internet" option, or the item may have the name "Network date and time".

Factory Reset

This is the only way to fix all problems with the performance of the Play Store if there are any errors with it or it simply does not work. The method is recommended to be used only as a last resort, if others do not help. The fact is that as a result of the actions described below, all user information will be deleted from the memory of the phone or tablet. That is, the device will be like new, but workable.

From the main menu, enter the "Backup and Reset" section, agree to all the conditions, and restore your device to its factory state. You will have to re-enter your credentials from Google services, and sign in again to the app store.

Conclusion

We have presented to your review the main ways to fix the login error and connect the Play Market application. Check them out so you know exactly how you can fix your device to get it back up and running.